This situation should be dealt with seriously as expensive damage can occur.
- I am not a professional, I’m just doing this slowly to possibly learn how to solve issues like this.
- This post lists some symptoms and possible fixes but the main problem isn’t known exactly.
- Different problems can have the same symptoms.
- Different crashes could be caused by different problems.
- When looking for an answer online, make sure the symptoms match yours before making any changes.
- “Independent Advisors” sometimes don’t give good information.
- Before making any changes, if the problem could be with your computer’s memory, making changes can overwrite something it shouldn’t.
- This is also a rough draft as I am putting off working on it more.
- Missing:
- Identifying significant issues.
- Concrete Solutions.
- More in-depth research.
- References to sources of information.
- Missing:
Important Initial Steps
- Make a recovery drive.
- Back up important files.
- Properly clean the dust from your PC. Dust can cause issues. Cleaning your PC improperly can cause issues.
- Check that your cooling system is working, in my case, fans. They also need enough space to effectively move air through the system.
- Keep a list updated of what you install and date of installation, accessible outside of your computer.
- Find any and all information about the crash, including crash dump files. In this case, look to fix what is causing the dump log creation to fail.
- Know the exact model of your laptop/PC and operating system.
Observed Issues
| Issue | Priority | Assumed Possible Causes |
|---|---|---|
| Crashing when turning on the computer. | High | Booting, Memory Access |
| Crashing when turning on/using the computer in the morning. | High | Cooling Issue? |
| Crashing when Gaming (or GPU/CPU intensive activities) | Medium | GPU/CPU, Display Drivers |
| Windows loading to BIOS screen | High | Memory or Hardware |
| In BIOS, Storage appearing as [EMPTY] | High | Memory or Hardware |
| Light Blue Error Screen (Blue Screen of Death) appearing for a brief moment. | High | Memory or Hardware |
| Unable to save error/dump log. This event being found in Event Viewer. | High | Memory or Hardware |
| “Preparing Automatic Repair”, “Diagnosing your PC” Loop | Medium | Booting, Memory Access |
I’ve observed a couple of things.
- If the computer loads up to the BIOS screen, storage was listed as “EMPTY”, meaning there may be an issue there.
- OS isn’t loading but the BIOS (Basic Input) is.
- When finally able to load OS, the MSI logo shows for longer than 2 seconds.
- OS seems more likely to load if leaving the computer to “rest” shutdown for a couple minutes, rather than after an immediate restart. This isn’t consistent however.
- This is what makes me thing this is a temperature issue with the hardware.
- If the computer loads up to the “Preparing Automatic Repair” loop, instead of the BIOS screen, storage perhaps was able to accessed normally. I think I enter this loop if I had VMD enabled when changing settings in the BIOS screen. Disabling VMD seems to allow the OS to load normally. I’m not sure if changing the “Fast Boot” setting had an effect as well.
- Computer appears to have crashed when it was sleeping. Or it had woken up somehow and crashed.
Errors in Event Viewer
| Source | Description in General |
|---|---|
| EventLog | The previous system shutdown at 2:48:31 AM on 5/21/2024 was unexpected. |
| volmgr | Dump file creation failed due to error during dump creation. |
| Service Control Manager | The RstMwService service terminated with the following error: %%2684420176 |
| WHEA-Logger | A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. |
The Errors to focus on are likely volmgr and Service Control Manager.
There may be other events worth looking into that are not of the Level “Error”.
volmgr, dump file creation error possible causes
- Corrupted system files (can be tested with sfc via command prompt)
- Memory
- RAM (can be tested with memtest86)
- BIOS
RstMwService:
- RstMwService is Intel Rapid Storage Technology Management
- https://www.file.net/process/rstmwservice.exe.html
- Assumed to be not needed if not using a raid setup.
- Read somewhere that I should be using VMD (Volume Management Device) instead. {Need to find where I got this information}
- ** I think I needed to have this disabled before Windows was able to load. I need to read more about this option and system.
- To enable VMD: bios menu -> Advanced -> VMD is Enabled
- https://new.reddit.com/r/techsupport/comments/ry6m3t/comment/hwjxl7m/ (Accessed 8/26/2024, Posted 02/11/2022)
- Is said to be a Windows 10/11 issue, though not much more information is given here.
Assumed Main Problems
- There could be one core issue or there might be multiple issues.
- Different crashes could be happening for different reasons.
- Types of crashes:
- When the computer is starting up in the morning.
- During gaming/GPU/CPU intensive activity.
- Hardware Issue
- Because the crashing appears to happen consistently in the morning.
- The crashing doesn’t happen regularly. It happens every couple months or so. Does it happen more often during the warmer seasons?
- Why is the computer unable to boot/load the system for a while, then be able to load normally with no changes made?
- This information makes me think the issue may be a temperature issue, but the problem can possibly be something else.
- Laptop is overheating and isn’t able to cool down effectively. (Hardware Issue)
- With the hardware not being able to function properly, possibly every function, including ones that would log and track issues, might not be able to work.
- Solutions found were Repaste (the CPU?) and or Undervolt.
- Issue with booting windows (the operating system), possibly from where the windows system is stored.
- The computer is having an issue loading up the operating system (or something). I do not know for certain where the computer is having an issue and I should learn more about the exact specifics.
- Issue with Software reading hard drive (SSD) or other storage.
- Hardware issue with hard drive or other storage.
- <personal note: should learn how a computer boots to better understand the possible issue.>
- <Where is the code/information to boot stored? on the hard drive or something else?>
- DMA (Direct Memory Access) issue
Other possible main problems
- Software issue in windows 10/11.
- Read of instances where GameInput Service may be the main issue. I assume this is a symptom instead.
- Often related to gaming. This was a point other online posts had in common. I assume this is about the stress on the GPU caused by rendering content and somewhat on constant calculations.
- Malware/Viruses isn’t completely ruled out.
- Could be malware made to collect information in a specific way that requires crashing/starting up.
Things that needed to be looked up.
- <What are SATA/AHCI/Chipset drivers.>
- DMA (Direct Memory Access) issue
Things to check/try/fix
Test memory and everything else before installing/reinstalling or making system changes.
DO NOT do any solution you find online until you fully know what doing that solution does and why you should do it.
Command line:
sfc /scannow- DISM.exe /Online /Cleanup-image /Restorehealth
chkdskchkdsk /f(this requires the computer to restart so I put this off )- TODO: make into table, add note about what exactly does each test do.
- Windows Memory Diagnostic
- memtest86
Looked up my laptop model on the manufacturer’s website.
- Found the file for the Intel Rapid Storage Technology driver on my computer manufacturer’s website.
- Was not able to install the driver with the message “You are trying to install this software on an unsupported platform.”
- From what I’ve read, I assume I do not need this driver, but I could be wrong.
Last resort is to reinstall windows and format the hard drive.
I had a similar issue with frequent crashing (minus the difficulty in booting windows from what I remember).
I thought I fixed it with installing the compatible intel graphics driver where I had an incompatible version.
Fans
Checking my fans, the fans appear to be able to work normally. A program that shows fan speed (MSI Center for my laptop model) is showing the the fans are functional and working.
I’m thinking there might be an issue in that the fans are not speeding up when needed or not getting enough airflow to properly cooldown the hardware.
Investing in a laptop stand might be beneficial for better airflow.
- Basic usage, such as plain web browsing, core temperatures are around 48-58 °C.
- When gaming, specific cores tend to go higher up to 90+ °C.
GPU
I don’t think my issue is with the GPU but here are some ways to test it.
- UserBenchmark: https://gpu.userbenchmark.com/Software
- Heaven benchmark: https://benchmark.unigine.com/heaven
Basic Solutions
- Make sure you have the Correct/Compatible drivers for your computer model.
- Check on the manufacturer’s website or with their software such as MSI Center.
- Newer drivers found elsewhere may not be compatible and cause errors.
- One answer mentioned is to check that your BIOS is updated.
- As mentioned above, installing the appropriate graphics driver for my laptop model appeared to fix something as crashes became less common. Perhaps this fixed one source of computer issues.
- Uninstalling unneeded software that were installed recently is probably a good idea.
- Overheating/Cooling Issue
- Fans are not effectively cooling down the hardware when it needs to.
- Fans require free space around them to move air more effectively.
- Cleaning your fans safely and working in a room that is cleaned regularly would help.
- There is the possibility that this is a hardware issue.
- Such as a faulty connection or an issue with a device inside the computer.
- Error/Dump logs can help find the main issue.
Event Log
- Crashing/booting issues were had a few times for multiple days around 5/21/24.
- 5/31/24, crashing hasn’t happened yet for the whole weak, while also doing CPU/GPU intensive activities.
- 6/2/24, when first loading up from sleep mode after the night, loading up a video stream (twitch) and started up a medium intensive game (Oxygen Not Included). Computer crashed and loaded something named BIOS. System Information was read as “empty” where it would say SSD information normally. Selecting “optimized defaults”, which also disabled “VMD”, was able to boot windows. Errors in Event Viewer are the same as listed in a section below.
- Generally avoiding restarting the computer as there were issues with booting the operating system (turning the computer on is fine).
- Many fixes and checks require restarting the computer.
- 8/3/24
- Crashed in the morning with a graphics intensive video game and with a browser open.
- Dump file failed to create.
- “The Razer Central Service service terminated unexpectedly.” Which seems to be a different error.
- It isn’t known if this crash is related to crashes before. The main cause can possibly be the same.
- As the computer had not crashed or had issues with loading up, I assumed that with me making enough space for air flow, minimizing dust by cleaning the room regularly, tracking temperatures, adjusting fan speeds was enough in dealing with this issue.
- Waiting a couple minutes before booting the computer sometimes had the computer boot normally, possibly evidence that the crash was hardware related, maybe overheated.
- Computer had restarted to install updates and did not have an issue booting up previously.
- 9/1/24
- A morning crash occurred when first turning on the computer from sleep mode.
References used
https://www.minitool.com/partition-disk/dump-file-creation-failed-due-to-error-during-dump-creation.html
Solving the “Dump file creation” error. Lists possible issues, how to preform a variety of checks, provides a number of solutions to solve this error.
https://new.reddit.com/r/MSILaptops/comments/nex34a/look_here_if_your_temps_are_too_hot_or_you_dont/ (Posted by ddr4memory on May 17, 2021, Accessed on August 5, 2024)
On how to solve temperature issues on an MSI Laptop.
https://answers.microsoft.com/en-us/windows/forum/all/the-rstmwservice-service-terminated-with-the/86f7b8c3-8878-46a7-8b53-05d268f1d975
Creating a “Small Memory Dump” to test dump file creation.
Extra Notes
- I had put off on publishing this as I felt that it needed more information or more research done.
- Possibly one of the sites I’ve looked at identified the problem and provided a solution but I skipped over it somehow.
- Do the simple, cheaper checks/fixes first before doing the more expensive ones.
- Users would assume its a cheaper software issue rather than an expensive hardware one.
- Users/We really don’t want it to be a hardware problem.
- Some things may treat a symptom and not the cause.
- Fixing the smaller issues would make it easier to find the main problem possibly.
- Like programming, there can be a variety of ways to fix it.
- One way can be better than others.
- Another way may be “doing more than necessary” such as wiping drives and replacing hardware.
- Though necessary in some cases.
Post todo:
Post Organization:
- List every issue that may be related to the problem.
- Make safety backups and perform system and memory tests before making any changes.
- Research the details about the problem.
- Identify solutions that specifically fix specific problems that were identified. (Unnecessary changes can cause other problems.)
- Apply simple solutions slowly and check if they fix smaller problems before trying other solutions.
- Leave last the solutions that require making significant changes unless those solutions are the only way to fix a major problem.
- A table of contents of a sort. With wiki like links to move between sections
- define bios
- list more sources
- identify more solutions and checks.
- some things are stated multiple times
- Remove lines that are repeated more than needed.

